1Information We Collect
When you interact with our website or services, we may collect:
- Your name, email address, and phone number.
- Information you voluntarily provide through recovery assessments, questionnaires, and booking forms, including symptoms, sensitivities, activity levels, and recovery goals.
- Information you share when contacting us or participating in our programs.
- Website usage information, such as browser type, pages visited, and interactions with our website.
- Payment and transaction information when you purchase our programs. Payment card information is processed by our payment providers.
2How We Use Your Information
We use the information collected to:
- Respond to inquiries and schedule recovery assessment calls.
- Review your questionnaire responses and understand your recovery goals.
- Provide coaching, educational resources, and program support.
- Send appointment confirmations, reminders, and important program communications.
- Process purchases and manage your enrollment.
- Improve our website, services, and visitor experience.
- Send educational or promotional communications where permitted by law and your communication preferences.
3Information Sharing
We do not sell your personal information.
We may share information with trusted service providers that help us operate our business, such as website hosting, scheduling, email and text messaging, video conferencing, payment processing, and course platforms.
These providers receive information as necessary to perform their services.
We may also disclose information when required by law or to protect our legal rights.
4Recovery Assessment Information
Information submitted through our recovery assessments is used to understand your concerns, goals, and interest in our educational recovery programs.
We take reasonable steps to protect this information and limit access to individuals and service providers who need it for legitimate business purposes.
5Email and Text Communications
If you provide your contact information, we may contact you regarding your assessment, appointments, enrollment, or program participation.
Where you have consented or where otherwise permitted, we may also send educational updates and promotional communications.
You can unsubscribe from promotional emails using the unsubscribe link or opt out of promotional text messages by replying STOP.
Mobile messaging information and consent are not sold or shared with third parties for their own marketing purposes.
6Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and measure marketing effectiveness.
You can manage certain cookie preferences through your browser settings or any cookie controls provided on our website.
7Data Security and Retention
We use reasonable administrative and technical safeguards designed to protect personal information.
However, no internet-based system can guarantee absolute security.
We retain information for as long as reasonably necessary to provide services, fulfill legitimate business purposes, meet legal obligations, and resolve disputes.
8Your Privacy Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate retention requirements.
You may also opt out of promotional communications at any time.
9Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
10Children’s Privacy
Our website and coaching services are intended for adults. We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
11Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
12Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact: